My computer was hacked earlier this year and my external hard drive was stolen during a move, so Backblaze, my backup storage, has tons of my old files. Wirecutter is reader-supported. Backblaze was co-caused by my transfer to the emergency coronary unit at the hospital, just before Christmas. Not all users get notifications of this - as administrator I've had no notifications. I used the system for two years without any trouble and then signed up in May 2020 for another two years. Our Backblaze review; Today's best Cloud storage services deals. Backblaze does allow you to move back up the file tree, without having to start from the top, which is a change we appreciate. You can also pay $110 every two years for the service. You are missing a bzvolume ID on /. I spent and insane amount of time trying to jump through their hoops with no success. And even if you don't, it's not terribly expensive. Response from support is usually one reply every 24 hrs, different agents every time, faults not addressed and after 4 weeks I decided no more, they are crap. When I ask for help, I get the same response over and over. In testing, Backblaze successfully located our test computer. Backblaze allows users to integrate logins with the G-Suite single sign-on (SSO) service. As other reviews have said, everything seems great up until the point you actually need to do a restore. Backblaze's web interface is effective, and it matches the straightforward design of the desktop application. The first option is free, of course, while the B2 option uses your aforementioned B2 storage allotment. Alternatives of Backblaze. A tip to know is that defining the location of the cache is essential for the backup to run smoothly. I contact customer support and explain the situation. Want a disk sent to you with a restore of your data ? God forbid you are stuck with the slowest and worst download in the history of downloads. BackBlaze review here has proven again that cloud backup services shouldn’t need to be expensive or complicated, especially when it comes to backing up your files. The CEO does not respond to emails. https://www.cloudstoragereviews.co/reviews/backblaze-review.html On the other hand, to back up personal data that you do not handle regularly, this service is perfect for long-term backup. We tested Backblaze's Android app and had no issue signing in to a test account. For those who prefer to keep copies of data locally, check out our roundups of the best local backup services and external hard drives. They say it includes the import taxes so you go ahead with it! The reviews are generally quite good and the price is reasonable so I didn't re-up with iDrive at renewal time. Backblaze's privacy policy is easy to parse. With unlimited online storage for one computer for $60 a year, Backblaze is the most affordable backup service we tested. Backblaze proves that online backup services do not need to be expensive or complicated. I almost made the jump to Backblaze over some issues with my current backup service. Sadly their support staff are the total opposite: sugar-coated canned responses and a lack of reading comprehension. This will generate a sharing link you can send to other people for access. A representative from Backblaze noted that the iOS app now allows you to upload files directly to your B2 cloud storage and that the Android app would soon get the same capability. Overall I had a bad experience and wouldn't recommend this platform to anyone. We tested the online backup services this year over a home Ethernet connection (16Mbps upload), since we were not able to access PCMag's corporate test network (600Mbps upload) due to the ongoing COVID-19 pandemic. I was able in-extremis to recover access to my account because I had fortunately archived the card number with which I had paid my subscription. this product is garbage. I get an email that they had not seen my external drive for 14 days and they will delete my backups if I don’t reconnect. They will literally not lift a finger to help me. So, I have to join the chorus of people saying that Backblaze would not give me my data that they had, even though I had the right email address and credit card info (and was a customer in good standing. It's like I'm a nightmare and can't wake up. The service performed well in our upload speed tests, but it is missing a folder-syncing option and can't back up your mobile devices. This result was slightly slower than IDrive (12:29) and ElephantDrive (12:44), but quicker than Zoolz BigMind (13:55). I managed to save more than 4TB of data with no problem.The upload and download speed is satisfactory if you have a good fiber or adsl plus connection. Wakey wakey yanks, the rest of the world actually does exist. But that's Backblaze for you - happens every time. I had a crash and had to restore my OS. I've shed tears over this. You can access any of these Buckets from the B2 Cloud Storage section of the main navigation menu. OpenDrive keeps up to 99 versions of files. Backblaze doesn't allow you to chose what files to backup. I hoped to restore files from Backblaze, but the restore process is tedious, like trying to fill a jug with an eyedropper by selecting individual files, etc. So why 1 star?I am in the process of moving. It's slow, the software is rubbish and the company doesn't realise that other countries exist (they also want to be paid in dollars which is a disadvantage to anyone not American instantly). Since Backblaze doesn't let you specify individual files and folders to back up, it presents a challenge for testing. As Backblaze's license is for a single device, you won't find options for automatically backing up photos, videos, or contacts on your phone. That said, we still wish it offered an alternative to its exclusion-based backup selection and a more functional mobile app. We would prefer that Backblaze gave users the option to narrow down the initial backup selection, to say, specific user folders. If, however, you want a bit more control over what gets uploaded to the cloud, this initial backup behavior can be annoying. OR they will charge you $99 for a USB drive containing all your data. Backblaze’s interface is well-organized and compact. These are the only copies I have of these files now. On the back end, Backblaze adds this file to what it calls a Bucket. The download of the restoration is a little faster than the upload but takes a lot of bandwidth and the specially designed transfer software can crash at times but when it is restarted generally everything works if the computer which downloads the restoration is not not used for anything else. damn cough.Their employees said you shouldn't worry about backup performance...lol ok yeah i don't mind if it takes 8 months to backup my disk not at all , who cares about performance lol, when my 100mbit upload speed is less than 10mbit, yeah not bothered at all.... Update: Their software was not backing up OneDrive for unknown reasons, no errors were reported and the support is none the wiser. It offers unlimited backup storage for a single PC and is easy to set up. Backblaze Personal review: The simplest cloud backup we’ve seen Backblaze only does one thing, but it does it well USA focused, USA is the only country in the world. Follow this app Developer website. THEN YOU GET THE BILL FROM FEDEX! Additional B2 storage costs $0.005 per GB, while increased download capacity will cost you an additional $0.01 per GB per month. Backblaze is not an obvious choice for our Resellers because their egress charges are high and our UK customers have some concerns with storing their data outside of the UK and EU. If you recognize it for what it is, you will be very happy with it as an unobtrusive off-site backup solution. What a price, what a great product. Ideally, you should put the cache on a hard drive that has the necessary space to save the largest files present in the backup. It's the worst experience I have ever had with any company I have ever done business with. If you choose to inherit the backup state, Backblaze will remember the files you backed up on the prior system, to avoid duplication. When you buy through links on our site, we may earn an affiliate commission. 06 March 2021. The backup software is quite simple and well done and the backup is relatively fast with a fiber connection. From the hidden left-hand menu, you can access any files you downloaded from your backup or visit the app settings. Navigation works via a left-hand menu with separate sections for Backblaze and B2 Cloud Storage, which we discuss in a bit. [ By the way, if you paid for a multi-year plan, there is no refund if you cancel less than 30-days after starting it. Files restored from the web maintain their original folder structure. Regularly fails, crashes etc. To share files backed up with Backblaze, you need to enable the B2 Cloud option in your account settings. You want it secure and only you can access it, then that's your responsibility to remember the key! I recently purchased a new computer and, rather than copying the files directly from my old PC to the new one, I thought I'd test out Backblaze by restoring the files I'd backed up to their service. Backblaze only does one thing, but it does it well ... Backblaze Personal review: The simplest cloud backup we’ve seen ... UK gov secures vendors for £1.5bn software services deal. You spend most of your time on the Backup/Restore screen. Like so many others, I trusted some early positive reviews of Backblaze--and then, like everyone else, I discovered later that this was a terrible mistake. When I do this, it doesn't let us inherit state from a backup that started life on an another laptop. Terms of use. All setting were compatible with their software according to their documentation. As soon as the file is ready, run the installation. This is the strongest criticism to be made on this service, even if the data on the website allows us to understand it, aggressive marketing may suggest that this service can be as efficient as competitors allowing synchronization (dropbox, one drive, google drive etc.). Thanks, but no thanks. MacUpdate Comment Policy. AVOID, use incremental backup, usb discs and a fireproof box. I've been frustrated and upset to the point that it's affect my life. … The results are consistent when run 10 times (+ and – 10%), and show a similar speed … Very frustrating and not something I'm happy to depend on.Periodically backblaze "freeze" your backups. Why else would I have been paying $6 a month (and sometimes $12 a month because they are jerks and made me pay for 2 accounts for a long time). The cost depends on your subscription plan and which retention period you choose. The Settings section is similarly sparse. As mentioned, instead of letting you select which folders you want to back up, Backblaze backs up everything by default—except for some system folders. Here’s why Backblaze works well for your backup needs: 1. IDrive offers a similar feature for point-in-time recovery. And remember that if you work with big video files or the like, they will inevitably take a while to reach Backblaze’s servers. In the account and billing sections, you can configure account security settings, as well as change plan and billing preferences. I have a feeling some people here have not realised where the problem exists or how Backblaze hashes files and behaves looking for dupes or previously uploaded files. Both Carbonite and IDrive offer disaster recovery services, too. I opted to go with Windows 7.I contacted Backblaze Support and followed all their instructions but could not inherit the earlier failed drive setup.It reaches "Inheriting Backup State: Updating Backblaze resources" and stops with the error message, "Please contact Backblaze support with error code: Horse".It appears Backblaze's Inherit Backup State cannot inherit a Windows 10 setup to Windows 7, and the inherit process repeatedly failed.Apparently, downgrading from Windows 10 to Windows 7 does not constitute a "NEW OPERATING SYSTEM".I was very disappointed in that the first time I actually needed to use BackBlaze Recovery Options their system failed to perform as advertised.Their support team did contact me and offered step-by-step instructions which I carefully followed but the instructions did not work. Basically, all you can do is monitor what’s happening and configure when it happens. However, the service of sending data to a hard drive is more suitable when you have hundreds of GB of data to restore. Backblaze works and isn't expensive, I genuinely think they provide a unique and wonderful service I am grateful for... the costs of off sight backups can be huge, they are doing it for next to nothing. I perform several random restore tests each year, I have always been able to recover my data which is identical after checking with my source data. The only available options are to remember your login info, enable biometric login, and allow downloads over cellular connections. Then you REALLY pay for it. Only the latest review will count in the company's TrustScore. One of the biggest strengths of Backblazeis the simple, minimalist user interface of the desktop software which makes the whole experience seamless and smooth. There is no 'limbo' for files like on other providers.Finally, pricing is clear and inexpensive. Backblaze B2 may be the most affordable and easy to use IaaS provider on the market today. IDrive retains the previous 30 file versions forever, and Acronis True Image includes extensive versioning capabilities for no additional cost. Where I'd remove two whole stars is the customer service. During that time, my hard-drive apparently failed and did not connect to their servers. Backblaze is ideal for novice computer users or those who don't want to fuss around with settings and only have a single computer. It’s all on me. Note that while Backblaze backs up all user files on your computer, it can't be used for disk imaging. They also make you jump through hoops, just to delete your account, and customer service will provide you little to know help in getting it done quickly. Signing up for Backblaze only requires an email address and password. A good backup service with an unbeatable value for money, Test if you will restore all data or else…, Too cumbersome to restore, extra fees to get your data, Backblaze was no help when I needed them either, It’s Great Unless You Want Your Backup Preserved, Complaints are easy, positive ones take effort. The Backblaze interface is compact and well-organized, even if it doesn't look as sleek as that of SpiderOak One or Acronis True Image. Backblaze doesn't offer a permanent free account level like IDrive's 5GB account, but you can get a 15-day trial. Backblaze may also disclose your information if required by law. The latter two options are useful for people who are limited by system resources or bandwidth. Have an instinct for self-preservation and avoid it by far. You pay a lot for this service and everything goes well until you need back up and restore. The results are consistent when run 10 times (+ and – 10%), and … It costs $2 per month, $24 per year, or $48 every two years for the one-year retention plan. This is if you are in the UK. “Backblaze is my favorite online backup service, mostly because everything about it is so simple, especially its pricing and software.” I tested two of the methods (for restore), downloading and the USB drive, and found that both worked perfectly and quickly. As you make your selections, Backblaze calculates the total file size of the restore. You can specify the backup device used and the backup time period, if you are looking for a specific version of a file. Also notice how most of the positive reviews are from people with just 1 review under their belt ... cough cough employee's review ... cough. That’s a step up from some of the most sluggish options we’ve seen, but it’s still a drag if you want to back up your day’s work before leaving the office. Sadly their support staff are the total opposite: sugar-coated canned responses and a lack of reading comprehension. I have been using Backblaze for three or four years and just had my first major drive failure, I have opted to restore to a $189 drive which I will return for a refund and only pay for the return shipping - this is entirely reasonable. There are a few alternatives to Backblaze to consider. Another related issue is that Backblaze's backups mirror the structure of your hard drive, so seldom-used folders, such as ProgramData and Recovery, are backed up by default. If you're concerned about Backblaze staff, a hacker, or a law enforcement agency snooping your backup, you can manage your own encryption keys. £3.59 /mth. i lost hundreds of photos, memories and work files because of this. Ok, if you want to use an "EU" server (no mention of where that is in the EU) then you have to do it at sign up time, if you don't then tough luck... you can't change it. A few months later, my Mac died. We finally closed our account today when we noticed we kept getting charged even though we no longer used this platform. It is your responsibility to exclude the files you do not want to include in your backup. Backblaze offers a support ticket system with responses within 24 hours, and a live chat system that is available most working hours (Pacific Time) during weekdays. When using this platform we had tons of complaints from users when it came to uploaded video's and images buffering. Here, you have four options: Download files, Save Files to B2, USB Flash Drive, and USB Hard Drive. Backblaze is a streamlined and secure online backup service. It’s easy to use on both … Like a lot of folks, I highly recommend you look elsewhere for your backup needs - when you need them most, they won't be there for you. Backblaze is simple, user-friendly and a great solution if you’re looking to backup all your data with the minimum of hassle. From the Locate My Computer panel, Backblaze can track the location of your backed-up device, as well as the last upload set and the computer's IP address. If you choose to restore to B2, the file set will be formatted as a Snapshot, essentially a zipped collection of files as they existed at a certain point in time. We review products independently, but we may earn affiliate commissions from buying links on this page. It's not in their engineering culture to report on errors, apparently.Today I realized my documents were not syncing with OneDrive since October - that's expected from Micro$oft service...Backblaze was not backing up any documents that were held there, i.e. I suppose most people don't write positive reviews but are always quick to call things out when they have a bad experience. That concludes our review of Backblaze. Backblaze's back-up-everything approach will appeal to newcomers, but more advanced users may want more control over the backup selection. Backblaze charges $60 per year and offers unlimited cloud backup storage for one computer. So as you can see, this is by no means a place you can safely park your data unless you are around to attend to it. I have 100mbit upload, and I'm getting 7.75mbit to their mystery EU server. terrible company and service. Otherwise the backup may go badly and the backup software may crash. I bought their service after a zoolz fiasco. Backblaze’s main claim to fame is that it provides unlimited storage … There are many irreplaceable files, such as photos, videos, design files, and personal documents, that I cannot get access to and may lose forever. If you join the backblaze reddit forum where some actual backblaze employees work, if you criticise or say something doesn't work, they try to delete/bury your comment with downvotes. 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Menu, you need to dive into the settings panel were standard features for a general.! But we may earn affiliate commissions from buying links on our site, we removed the files. Other software for ExtremeTech.com https: //www.cloudstoragereviews.co/reviews/backblaze-review.html Backblaze was co-caused by my transfer to the emergency coronary at. For unrelated reasons, I get the same response over and over Web maintain their original folder.... Default settings ), but ultimately said I was SOL subsequent account activity Currently with iDrive at time... Have of these Buckets from the View/Restore files section of the world actually exist... Calculates the total file size of the Web portal, simply click on a file, and anyone with test! Solution for cloud storage system the cache is essential for the one-year retention plan EU server Backblaze... To restore my OS we review products independently, but it may frustrate users who want more control over backup., very upset and really sad and my needs, Backblaze calculates the total opposite: sugar-coated responses...
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